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Location Cineplex Digital Solutions
City Waterloo
Province Ontario [ON]
Title Technical Operations Generalist - Cineplex Digital Solutions
Position Description

About Cineplex Entertainment: Cineplex Entertainment Limited Partnership has grown tremendously over the past few years to become the #1 theatre exhibition company in Canada, serving more than 70 million guests annually. Proudly Canadian and with a workforce of approximately 10,000 employees, the Cineplex family of theatres includes the following: Cinema City, Cineplex Odeon, Coliseum, Colossus, Famous Players, Galaxy, SilverCity and Scotiabank Theatres. Our company offers competitive compensation and incentive programs coupled with comprehensive benefit programs, which includes health, dental and retirement savings plans. To learn more about Cineplex Entertainment please visit our website at www.cineplex.com.

 
Cineplex Entertainment LP currently has an opportunity within the Cineplex Digital Media area of our business for a Technical Support Generalist reporting to the Manager, Technical Services, CDS. This position will be based at our Cineplex Digital Solutions (CDS) division, 610 McMurray Road, Suite 1, Waterloo, Ontario, N2V 2E7. 
 
Cineplex Digital Solutions (CDS) is the leader in digital signage networks and entertainment in Canada. Please visit the Cineplex Digital Solutions website for more information on CDS at www.cineplexdigitalsolutions.com.
 
Summary: A highly organized self-starter who can take over the administrative, entry level technical support and QA duties.
 
Key Areas of Responsibilities:
 
Quality Assurance
  • Verifies entries including proper playlist assignments of locations (i.e. stores, branches), start and end dates, content adds and removals.
  • Loads and views various playlists on test systems in real time.
  • Reviews files for content quality and proper file naming.
  • Conducts random QA tests on player builds.
  • Ensures accuracy and manages player build documentation for future QA review.
 
Administrative duties for Technical Support group
  • Adds new tickets to service call tracking system.
  • In a timely fashion populates new information and maintains technical records in service call tracking system (serial numbers, site photos, IP addresses, tech info) of new locations.
  • Tracks, verifies and researches monthly client cases to determine which can be billed as per Service Level Agreement (SLA).
  • Helps to maintain time tracking documentation.
  • Helps produce and vet service issue and uptime reports for external clients and internal use.
  • Helps support, audit and maximize savings related to internet connections including Rogers’ Jasper network.
  • Supports the approvals, tracking and shipping of defective items for RMA purposes
 
Warehouse, Inventory and Parts Support
  • Helps prepare and verify accuracy of inbound and outbound shipments.
  • Confirms inbound and outbound shipments are properly documented and inventoried.
  • Supports inventory counts and verification for internal and external (i.e. third party installers, field techs).
    Makes adjusting entries to inventory system and researches deficiencies.
  • Labels incoming goods for inventory purposes.
  • Helps develop full inventory of customer parts and related information (warranty info).
  • Helps develop and maintain bar code tracking system.
  • Helps research replacements for obsolete parts.
  • Van deliveries.
 
Technical Support
  • Calls to clients to ensure systems are up and running and to offer tier 1 support.
  • Follow up calls to clients after problem resolution.
 
Special Support Projects
  • Works on special projects to fill in where extra resources are needed reducing the need to use trained technical staff and management.
  • Provide low level analysis into issues (i.e. router failure stats).
  • Prepare equipment for faster imaging and burn in on large scale rollouts (e.g. unpack, scan, apply licenses, repack equipment).
 
Skills and Special requirements:
  • Previous experience in administrative role.
  • High organized and detail oriented.
  • Self-starter who can be relied on to do carry out daily tasks without being reminded.
  • Must be able to frequently lift and carry boxes weighing approximately 15kg.
  • Proficient in commonly used software and aptitude to learn new software programs quickly.
  • Above average customer service telephone skills. Bilingual abilities would be a great asset.
  • Desire to take on new challenges and learn new tasks.
 
Interested applicants please apply today.
 
While we appreciate all interest, only those candidates selected for an interview will be contacted. As part of Cineplex Entertainment’s standard recruitment process, suitable candidate(s) will be required to undergo pre-employment screening as a condition of employment or promotion.
 
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