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Location Cineplex Digital Solutions
City Waterloo
Province Ontario [ON]
Title Service Coordinator, Cineplex Digital Solutions
Position Description

About Cineplex Entertainment: Cineplex Entertainment Limited Partnership has grown tremendously over the past few years to become the #1 theatre exhibition company in Canada, serving more than 70 million guests annually. Proudly Canadian and with a workforce of approximately 10,000 employees, the Cineplex family of theatres includes the following: Cinema City, Cineplex Odeon, Coliseum, Colossus, Famous Players, Galaxy, SilverCity and Scotiabank Theatres. Our company offers competitive compensation and incentive programs coupled with comprehensive benefit programs, which includes health, dental and retirement savings plans. To learn more about Cineplex Entertainment please visit our website at www.cineplex.com.

 
Cineplex Entertainment LP currently has an opportunity within the Cineplex Digital Media area of our business for a Service Coordinator reporting to the Executive Director, Technical Operations, Cineplex Digital Solutions (CDS). This position will be based at our CDS division, 610 McMurray Road, Suite 1, Waterloo, Ontario, N2V 2E7. 
 
This position is a customer support role that is suitable for someone with previous technical customer support experience. You are an excellent communicator and have strong interpersonal and technical trouble shooting skills. In this role, you will monitor CDS client digital signage equipment and work with our support team to expediently restore failed units back to service.  This is a full time position.
 
Responsibilities
  • Proactively monitor the health of CDS digital signage networks
  • Provide technical customer support via telephone, email and other communication methods
  • Manage incoming and outgoing customer calls and triage of related problems
  • Perform remote diagnostics and repairs using various software and knowledge base tools
  • Manage trouble tickets and create related supporting records
  • Manage the timely shipment of spare parts and equipment
  • Commission new locations 
 
Knowledge and Skill requirements:
  • Excellent customer interaction skills (verbal and written)
  • Superior computer skills. Knowledge of Linux would be an asset
  • High aptitude and interest to learn new technology and related troubleshooting methods with limited supervision
  • Experience in remote based troubleshooting
  • Team player possessing great problem solving, organizational & time management skills
  • Capable of handling a challenging, real-time environment on a daily basis
  • Ability to determine and manage multiple priorities in an efficient manner
  • Experience with digital signage platforms considered an asset
 
 Interested applicants please apply today.
 
While we appreciate all interest, only those candidates selected for an interview will be contacted. As part of Cineplex Entertainment’s standard recruitment process, suitable candidate(s) will be required to undergo pre-employment screening as a condition of employment or promotion.
 

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