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Canlan Overview  
Canlan Ice Sports is the largest private sector developer and operator of recreational ice sports facilities in North America.  The company's success in the recreation and entertainment industry is attributed to a combination of innovative programming and world-class facilities. We understand our customers’ need for service excellence and are committed to it. 
More Information

Canlan Classic Tournaments!

Location/Facility Canlan Classic Tournaments
Community York
Province/State Ontario [ON]
Postal Code/Zip M3J3M4
Country Canada [CA]
Title Tournament Convenor (Seasonal)
Position Overview


To consistently provide exceptional customer experiences to Tournament customers and to assist with event operations, as directed by the Tournament Coordinator. The Tournament Convenor is a direct link to the customers from Canlan Classic Tournaments (CCT) and Facility Managers.


Primary Responsibilities CORE COMPETENCIES:
Acts honestly with integrity, is productive, co-operative, accountable, responsible, flexible and positive.
  • Proven work ethic, with utmost integrity.
  • Maintains confidentiality.
  • Meets personal commitments.
  • Adheres to policies and regulations.

Is concerned with personal well-being.  Maintains standards of dress and hygiene which align to Canlan guidelines.

  • Dresses professionally as detailed in dress code policy.


Achieves expectations with regards to schedules and is sensitive to the timeliness needs of others.

  • Adheres to posted schedule.

Knows and understands the needs of the customer (both internal & external).  Places a high priority on Customer Satisfaction.

  • Listens to and empathizes with customers.
  • Clarifies customers' needs.
  • Confirms customer satisfaction.
  • Takes initiative with customers to actively sell products and services



Builds positive relationships with customers and fellow staff.  Is responsive when dealing with people.  Displays a solid "service attitude".

  • Participates in keeping all areas of the facility neat, tidy and safe at all times.    



Works within and contributes to the effectiveness of the facility / department team. 
Respects differences, takes responsibility to help.
  • Mentors junior staff members.
  • Ensures a consistent flow ofconstructive feedback about on-ice officials to the Tournament Coordinator and Referee-in-Chief (RIC).
  • Works effectively with others and independently.
  • Has a general understanding of Canlan products and offerings.
  • Works to cross promote other departments at all times.



Expresses ideas effectively in individual and group situations.
  • Adaptable and able to communicate positively and effectively with customers (participants and staff).
  • Assist with the communication of Tournament playing schedules.
  • Exceptional in-person customer communication and decision-making skills, confident and comfortable in one-to-one and group (dressing room) environments.
  • Can confidently interpret, communicate, and enforce Tournament rules as required.
  • Attends all department meetings when required.
  • Is up-to-date with current promotions and contests; can comfortably convey promotional messages to customers in one-to-one and group (dressing room) environments to increase awareness and participation.



  • Ability to defuse emotionally charged situations and strives for win-win outcomes.
  • Listens effectively to concerns and conflicts with an open mind and customer-first focus.
  • Creates and maintains a positive and professional relationship with all stakeholders.
  • Provides a high level of accuracy and detail.
  • Self-awareness, with a desire for constant self improvement (i.e. goal oriented).
  • Provides a high level of professionalism.
  • Must be available to work evenings and weekends.
  • Self motivated, passionate, empathetic and approachable.
  • Willing to take on new challenges and responsibilities as required.


  • Ability to recognize a problem or trend and taking the appropriate steps to improve the situation or problem.
  • Ability to be proactive, look back at weaknesses and move forward towards improvement.
  • Ability to prioritize and multi task.
  • Protects the integrity of the CCT brand / product at all times by ensuring quality of delivery in the standardized format as directed by the Canlan Classic Tournaments office and the Tournament Coordinator.
Provide Health and Safety Leadership:
  • Is aware of the Facility Emergency Plan.
  • Reports any unsafe Health & Safety conditions.
  • Is aware of the location of First Aid kits and Incident Reports.
  • Is trained in "WHMIS” and "Workplace Violence" policy.
  • Is trained to level one safety standards (First Aid & CPR).
    - Is aware of the location of the Defibrillator and how / when to use it.

  • Ensures important information is communicated to the Tournament Coordinator verbally and / or in writing (as required).
  • Ensures Tournament registration fees (for teams and individuals) are collected in accordance with established payment policies and best-practices.
  • Possesses a working knowledge of current Hockey Canada (and/or USA Hockey) and applicable Tournament rules.
  • Possesses a working knowledge of online statistics hardware and software (including customer features, administrative tools and processes).
  • Possesses a working knowledge of suspension guidelines and processes; assists the Tournament Supervisor and / or Coordinator with the assessment, communication and enforcement of suspensions.
  • Possesses a good knowledge of Canlan brand features and competitive advantages (including online tools and services)



  • Ensures consideration for best practices in energy use management and environmental impact are employed.


  • Willingness and ability to work flexible hours (evenings & weekends).
  • Strong knowledge of ice hockey rules.
  • Team oriented with GREAT communication skills.
  • Strong customer service qualities are required for this position.
  • Good understanding of Tournament draws.
  • Excellent organizational skills.
  • Criminal Record Check and Vulnerable Sector Search required.
  • Basic First Aid, CPR and AED certification preferred.



  • Minimum one year of experience in a hockey related field in an operations capacity.
  • Experience in customer service preferred.
  • Enrollment in (or graduation from) a university / college in the Sports / Leisure Administration field preferred.
  • Demonstrated knowledge of Microsoft Office software (esp. Excel, Word) and the Internet.
Department Tournaments
Type of Employment Hourly - Temporary Contract
Progress Status Accepting Applications
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