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Canlan Overview Canlan Ice Sports is the largest private sector developer and operator of recreational ice sports facilities in North America. The company's success in the recreation and entertainment industry is attributed to a combination of innovative programming and world-class facilities. We understand our customers’ need for service excellence and are committed to it.

More Information  
Canlan Ice Sports Oshawa offers 2 NHL-sized ice surfaces with the best ice around, the Thirsty Penguin Grillhouse, our sport store and 4 championship beach volleyball courts. Our facility accommodates numerous adult and youth programs, events and tournaments. As you can see, we’re a full service recreation and entertainment facility. We believe we’re Durham Region’s most popular sports complex because our people make the difference!  
Location/Facility Canlan Ice Sports - Oshawa
Community Oshawa
Province/State Ontario [ON]
Postal Code/Zip L1J8C6
Country Canada [CA]
Title Beach Volleyball Convenor - p/t
Position Overview
Canlan is proud of it's ability to deliver superior recreational opportunities including hockey, indoor soccer, and beach volleyball to name a few. In order to continue to build upon this success story, Canlan is dedicated to continually improving its customer brands, its methods and its people.
To consistently provide exceptional customer experiences to League members and to assist with League operations, as directed by the Sales and Programs Manager. The League Convener is a direct link to the teams from the facility management.
Primary Responsibilities
(Integrity) Acting honestly with integrity, being productive, co-operative, accountable, responsible, flexible and positive.
  • Proven work ethic, with utmost integrity.
  • Maintains confidentiality
  • Meets personal commitments.
  • Adheres to policy & regulations.
Being concerned with personal well being, maintains standards of dress and hygiene which align to Canlan guidelines.
  • Dressed professionally as detailed in dress code policy.
Achieves expectations with regards to schedules and is sensitive to the timeliness needs of others.
  • Adheres to posted schedule.
Knows & understands the needs of the customer (both internal & external). Puts a high
priority on Customer Satisfaction.
  • Listens and empathizes with customers.
  • Clarifies customers' needs.
  • Confirms customer satisfaction.
  • Takes initiative with customers to actively sell products and services.
Builds positive relationships with customers and fellow staff. Is responsive in dealing with people. Displays a solid "service attitude".
  • Participates in keeping all areas of the facility neat, tidy and safe at all times.    
Works within and contributes to the effectiveness of the facility / department team. Respects differences, takes responsibility to help.
  • Mentors junior staff members.
  • Provides assistance with the preparation and execution of seasonal Team
  • Representative meetings and annual Referee Training Clinics.
  • Actively participates in the Referee evaluation process and ensures a consistent flow of constructive feedback about on-ice officials to the League Manager and Facility Referee-in-Chief (FRIC).
  • Works effectively with others and independently.
  • Works to cross promote other departments at all times where required.  
  • Has a general understanding of other departments products and offerings.
Expresses ideas effectively in individual and group situations.
  • Adaptable and able to communicate positively and effectively with customers, participants and staff.
  • Assist with the creation and communication of league (and tournament) playing schedules
  • Exceptional in-person customer communication and decision-making skills, confident and comfortable in one-to-one and group (dressing room) environments
  • Can confidently interpret, communicate, and enforce League rules as required.
  • Attends all department meetings when required.
  • Is up-to-date with current promotions and contests; can comfortably convey promotional messages to customers in one-to-one and group (dressing room) environments to increase awareness and participation.
  • Ability to defuse emotionally charged situations and strives for win / win outcomes.
  • Ability to listen effectively to all concerns and conflicts with an open mind and customer focus.
  • Creates and maintains a positive and professional relationship with all stakeholders.
  • Provides a high level of accuracy and detail.
  • Self-awareness, with a desire for constant self improvement (goal orientated).
  • Provides a high level of professionalism on and off the ice.
  • Must be flexible to work irregular shifts (evenings and weekends).
  • Self motivated, passionate, empathetic and approachable.
  • Functions / fills in as “Manager on Duty” on an as required basis.
  • Willing to take on new challenges and responsibilities as required.
  • Ability to recognize a problem or trend and taking the appropriate steps to improve the situation or problem.
  • Ability to be proactive, look back at weaknesses and move forward towards improvement.
  • Ability to prioritize and multi task.
  • Is aware of the AOP targets & expectations.
  • Protects the Integrity of the ASHL Brand/Product at all times by ensuring quality of delivery in the standardized format as directed by the Canlan National Office and the League Manager.
Provide Health and Safety Leadership:
  • Is aware of the Facility Emergency Plan.
  • Reports any unsafe Health & Safety conditions.
  • Is aware of location of First Aid kit and Incident Reports.
  • Is "WHMIS” and "Workplace Violence" trained. Is trained to level one safety standards.
  • Is aware of the location of the Defibrillator is and how to use it.
  • Ensures a written account of important information is communicated to the Sales and Programs Manager—via the nightly Convenor Report.
  • Ensures League registration fees (for teams and individuals) are collected in accordance with established payment policies and best-practices.
  • Ensures timekeeping duties are maintained throughout games.
  • Strong working knowledge of online statistics hardware and software (including customer features, administrative tools and processes).
  • Possesses a strong knowledge of Canlan brand features and competitive advantages (including online tools and services).
  • Ensures consideration for best practices in energy use management and environmental impact are employed.
  • Willingness and ability to work flexible hours (evenings & weekends).
  • Knowledge of beach volleyball rules.
  • Team oriented with GREAT communication skills.Good understanding of tournament draws.
  • Minimum one year of experience in a beach volleyball convening role
  • Experience in customer service and marketing preferred.
  • Graduation from a university/college in the Sports/Leisure Administration field preferred.
  • Demonstrated knowledge of Microsoft Office software (particularly Excel and Word).
Department Sales and Marketing
Type of Employment Hourly - Seasonal
Progress Status Accepting Applications
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