| CORE COMPETENCIES AND RESPONSIBILITIES: APPROPRIATE BEHAVIOUR: (Integrity) Acting honestly with integrity, being productive, co-operative, accountable, responsible, flexible and positive. Proven work ethic, with utmost integrity. Meets personal commitments. Adheres to policy & regulations. Willingness to take direction and learn. Shares complete and accurate information. Has a positive enthusiastic attitude. MAINTAINS PERSONAL STANDARDS: Being concerned with personal well being, maintains standards of dress and hygiene which align to Canlan guidelines. - Dressed professionally as detailed in dress code policy.
- Adheres to the Customer Service Charter.
ATTENDANCE, PUNCTUALITY AND TIMELINESS: Achieves expectations with regards to schedules and is sensitive to the timeliness needs of others. - Adheres to posted schedule.
CUSTOMER FOCUSED: Knows & understands the needs of the customer (both internal & external). Puts a high priority on Customer Satisfaction. - Listens and empathizes with customers.
- Clarifies customers' needs.
- Confirms customer satisfaction.
SERVICE FOCUS: Builds positive relationships with customers and fellow staff. Is responsive in dealing with people. Displays a solid "service attitude". - Participates in keeping all areas of the facility neat, tidy and safe at all times.
TEAMWORK: Works within and contributes to the effectiveness of the facility / department team. Respects differences, takes responsibility to help. - Works effectively with others and independently.
- Assists in training of new employees.
- Mentors junior staff members.
- Desire to excel and succeed as a department and team.
COMMUNICATIONS: Expresses ideas effectively in individual and group situations. - Adaptable and able to communicate positively and effectively with customers, participants and staff.
MANAGES CONFLICT: - Ability to defuse emotionally charged situations.
- Ability to listen effectively to all concerns and conflicts with an open mind and customer focus.
WORK STANDARDS: - Provides a high level of accuracy and detail.
- Willing to work to exceed expectations.
ADAPTABLE & FLEXIBLE: - Must be flexible to work irregular shifts (evenings and weekends).
UNDERSTANDS BUSINESS GOALS, PLANS & ORGANIZES: - Ability to prioritise and multi task.
TECHNICAL SKILLS AND KNOWLEDGE: SAFETY: Provide Health and Safety Leadership: - Is aware of the Facility Emergency Plan.
- Reports any unsafe Health & Safety conditions.
- Is aware of location of First Aid kit and Incident Reports.
- Is "WHMIS" and "Workplace Violence" trained.
- Is aware of the location of the eye wash station and how to use it.
- Is aware of the location of the Defibrillator and how to use it.
FUNCTIONAL: - Has a developed knowledge of menu items.
- Ensures all opening / closing procedures are completed (shift dependant).
- Competent in the use and care of kitchen tools and equipment.
- Receiving of products and the safe & sanitary storing of same.
- Food preparation (in keeping with standardized recipes)
- stocks, sauces & soups
- starches
- vegetables
- meat, poultry & fish
- sandwiches & salads
- use of convenience foods
- use of spices, seasonings, & flavouring
ENERGY & ENVIROMENTAL SENSITIVITY: - Ensures consideration for best practices in energy use management and environmental impact are employed.
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