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Canlan Overview Canlan Ice Sports is the largest private sector developer and operator of recreational ice sports facilities in North America. The company's success in the recreation and entertainment industry is attributed to a combination of innovative programming and world-class facilities. We understand our customers’ need for service excellence and are committed to it.
More Information  
Canlan Ice Sports Burnaby 8 Rinks is the premier recreational ice sports facility in Metro Vancouver. Our 250,000 square foot facility features six NHL-sized ice rinks, one indoor soccer field, and one dedicated figure skating rink. We’re home to the largest recreational adult hockey and indoor soccer leagues in Metro Vancouver with over 500 teams participating annually in the ASHL (Adult Safe Hockey League) and 140 teams in the Indoor Soccer Leagues. Also in the facility is the 1000 seat, full service Thirsty Penguin Grillhouse and our sport store.
Location/Facility Canlan Ice Sports - Burnaby 8-Rinks
Community Burnaby
Province/State British Columbia [BC]
Postal Code/Zip V5B3B8
Country Canada [CA]
Title Customer Service Representative Part Time
Position Overview
Reporting to the Office Manager the Customer Service Representative provides customer service in person by telephone or by email and provides office administrative support to Canlan Ice Sports management. The Customer Service Representative must ensure that administrative duties are conducted in a professional, accurate and courteous manner.
 
Part Time evening shift 5:30-10:30pm 1-2 days a week, SATURDAY/SUNDAY Evenings, with the possibility of more shifts.
Primary Responsibilities CORE COMPETENCIES AND RESPONSIBILITIES:
           
APPROPRIATE BEHAVIOUR:
(Integrity) Acting honestly with integrity, being productive, co-operative, accountable, responsible, flexible and positive.
  • Proven work ethic, with utmost integrity.
  • Shares complete and accurate information
  • Adheres to policy & regulations.
  • Meets personal commitments.
  • Maintains confidentiality.
  • Fairly represents organizations capabilities.
  • Ability to deal with large sums of money at times. 
 
MAINTAINS PERSONAL STANDARDS:
Being concerned with personal well being, maintains standards of dress and hygiene which align to Canlan guidelines.
  • Dressed professionally as detailed in dress code policy.
 
ATTENDANCE, PUNCTUALITY AND TIMELINESS:
Achieves expectations with regards to schedules and is sensitive to the timeliness needs of others.
  • Adheres to posted schedule.
 
CUSTOMER FOCUSED:
Knows & understands the needs of the customer (both internal & external). Puts a high
priority on Customer Satisfaction.
  • Listens and empathizes with customers.
  • Clarifies customers' needs.
  • Confirms customer satisfaction.
  • Takes initiative with customers to actively sell products and services.
 
SERVICE FOCUS:
Builds positive relationships with customers and fellow staff. Is responsive in dealing
with people. Displays a solid "service attitude".
  • Participates in keeping all areas of the facility neat, tidy and safe at all times. 
 
TEAMWORK:
Works within and contributes to the effectiveness of the facility / department team. Respects differences, takes responsibility to help.
  • Works effectively with others and independently.
  • Assists in training of new employees.
           
COMMUNICATIONS:
Expresses ideas effectively in individual and group situations.
  • Adaptable and able to communicate positively and effectively with customers, participants and staff.
 
MANAGES CONFLICT:
  • Ability to defuse emotionally charged situations and strives to create win / win outcomes.
 
WORK STANDARDS:
  • Provides a high level of accuracy and detail.
 
ADAPTABLE & FLEXIBLE:
  • Must be flexible to work irregular shifts (evenings and weekends).
  • Willingness to assist on an as needed basis in other departments / areas (based on ability).
 
UNDERSTANDS BUSINESS GOALS, PLANS & ORGANIZES:
  • Ability to prioritise and multi task.
           
 
TECHNICAL SKILLS AND KNOWLEDGE:
 
SAFETY:
TECHNICAL / FUNCTIONAL:.
  • Provides service and information for walk-in customers.
  • Answer incoming calls and either direct callers to the appropriate department or respond to inquiries.
  • Provides receipts to customers for ice, program, league or tournament payments.
  • Provides information, accept registrations, distribute schedules and results for in-house tournaments. Provide information and accept registrations for in-house programs. Updates company database.
  • Takes casual/spot rental ice bookings, prepare contracts and collect and collect fees.
  • Generate and distribute daily floods sheets.
  • Reports repair and maintenance requirements to Ice personnel.
  •  Has proficient computer skills in:
    • CLASS(preferred not neccessary)
    • WORD
    • EXCEL
    • As well a general use of office equipment (photo copier, fax machines, switchboard and sound systems).
  • Acknowledges customers upon their entry into the office.
  • Provides fulfillment support in the way of direct mail preparation, telemarketing and other such marketing/sales duties as required.
 
ENERGY & ENVIROMENTAL SENSITIVITY:
  • Ensures consideration for best practices in energy use management and environmental impact are employed.
Requirements
  • Willingness and ability to work flexible hours (evenings & weekends).
  • Great communication skills.
  • Thorough, organized, articulate and punctual.
  • Neat in appearance and professional in attitude.
  • Able to work well under pressure and pay particular attention to deadlines.
  • Strong demonstrated computer skills notably “Word & Excel”
  • Previous cash handling experience.
  • Minimum 6 months cash handling and customer service experience.
Department Administration
Type of Employment Hourly - Regular Part Time/Casual
Progress Status Accepting Applications
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