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Canlan Overview Canlan Ice Sports is the largest private sector developer and operator of recreational ice sports facilities in North America. The company's success in the recreation and entertainment industry is attributed to a combination of innovative programming and world-class facilities. We understand our customers’ need for service excellence and are committed to it.
More Information  
 
Canlan Ice Sports Etobicoke is a state of the art recreational facility, with 4 NHL-sized ice surfaces, is home to over 400 Adult Safe Hockey League (ASHL) teams, a multitude of youth programs, the Thirsty Penguin Grillhouse overlooking all rinks plus our sport store. We’re the proud Gold Award winner of the 2007 Toronto Sun Readers' Choice Award in the category of “Recreational Hockey Arena”.  Our people make the difference!  
Location/Facility Canlan Ice Sports - Etobicoke
Community Etobicoke
Province/State Ontario [ON]
Postal Code/Zip M9W4W1
Country Canada [CA]
Title Server/Bartender
Position Overview
Canlan’s Thirsty Penguin Restaurants strive to deliver great food products, service, and profitable growth through great people and experience.
 
To provide prompt, courteous, accurate food and beverage service that exceeds guest expectations.
Primary Responsibilities
CORE COMPETENCIES:
           
APPROPRIATE BEHAVIOUR:
(Integrity) Acting honestly with integrity, being productive, co-operative, accountable, responsible, flexible and positive.
  • Proven work ethic, with utmost integrity.
  • Meets personal commitments.
  • Adheres to policy & regulations.
  • Ability to deal with large sums of money at times.
  • Has a positive enthusiastic attitude.
 
MAINTAINS PERSONAL STANDARDS:
Being concerned with personal well being, maintains standards of dress and hygiene which align to Canlan guidelines.
  • Dressed professionally as detailed in dress code policy.
  • Adheres to the Customer Service Charter.
 
ATTENDANCE, PUNCTUALITY AND TIMELINESS:
Achieves expectations with regards to schedules and is sensitive to the timeliness needs of others.
  • Adheres to posted schedule.
 
CUSTOMER FOCUSED:
Knows & understands the needs of the customer (both internal & external). Puts a high priority on Customer Satisfaction.
  • Listens and empathizes with customers.
  • Clarifies customers' needs.
  • Confirms customer satisfaction.
  • Takes initiative with customers to actively sell products and services.
 
SERVICE FOCUS:
Builds positive relationships with customers and fellow staff. Is responsive in dealing with people. Displays a solid "service attitude".
  • Participates in keeping all areas of the facility neat, tidy and safe at all times. 
  • Is well informed about current promotions and markets same to customers.  
           
TEAMWORK:
Works within and contributes to the effectiveness of the facility / department team. Respects differences, takes responsibility to help.
  • Works effectively with others and independently.
  • Assists in training of new employees.
  • Mentors junior staff members.
  • Desire to excel and succeed as a department and team.
 
COMMUNICATIONS:
Expresses ideas effectively in individual and group situations.
  • Adaptable and able to communicate positively and effectively with customers, participants and staff.
 
MANAGES CONFLICT:
  • Ability to defuse emotionally charged situations.
  • Ability to listen effectively to all concerns and conflicts with an open mind and customer focus.
 
WORK STANDARDS:
  • Provides a high level of accuracy and detail.
  • Willing to work to exceed expectations.
 
ADAPTABLE & FLEXIBLE:
  • Must be flexible to work irregular shifts (evenings and weekends).
 
UNDERSTANDS BUSINESS GOALS, PLANS & ORGANIZES:
  • Ability to prioritize and multi task.
  • Understands the impact / importance of hitting our daily / weekly sales targets.
 
 
TECHNICAL SKILLS AND KNOWLEDGE:
 
SAFETY:
Provide Health and Safety Leadership:
  • Is aware of the Facility Emergency Plan.
  • Reports any unsafe Health & Safety conditions.
  • Is aware of location of First Aid kit and Incident Reports.
  • Is "WHMIS" and "Workplace Violence" trained.
  • Is aware of the location of the Defibrillator is and how to use it.
 
FUNCTIONAL:
  • Has proficient computer skills in the SQUIRREL system, handling payments, making change, handling gratuities, processing voids etc.
  • Is SMART Serve (or equivalent) certified.
  • Is aware of and actively promotes "specials / go with items".
  • Has a developed knowledge of menu items.
  • Ensures all opening / closing procedures are completed (shift dependant).
  • Safe & sanitary storing of products.
  • Has a developed knowledge of beverages.
  • Has a developed knowledge of tableware, bar tools & equipment.
  • Maintains, sets & clears tables.
 
ENERGY & ENVIROMENTAL SENSITIVITY:
  • Ensures consideration for best practices in energy use management and environmental impact are employed.
Requirements
  • Has proficient computer skills in the SQUIRREL system, handling payments, making change, handling gratuities, processing voids etc.
  • Is SMART Serve (or equivalent) certified.
  • Is aware of and actively promotes "specials / go with items".
  • Has a developed knowledge of menu items.
  • Ensures all opening / closing procedures are completed (shift dependant).
  • Safe & sanitary storing of products.
  • Has a developed knowledge of beverages.
  • Has a developed knowledge of tableware, bar tools & equipment.
  • Maintains, sets & clears tables.
  • Willingness and ability to work flexible hours (evenings & weekends).
  • Outgoing positive personality.
  • Team oriented.
  • Previous Food & Beverage experience preferred.
  • Smart Serve (or equivalent) required.
Department Thirsty Penguin
Type of Employment Hourly - Regular Part Time/Casual
Progress Status Accepting Applications
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