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Canlan Overview Canlan Ice Sports is the largest private sector developer and operator of recreational ice sports facilities in North America. The company's success in the recreation and entertainment industry is attributed to a combination of innovative programming and world-class facilities. We understand our customers’ need for service excellence and are committed to it.
More Information  
Canlan Ice Sports Etobicoke is a state of the art recreational facility, with 4 NHL-sized ice surfaces, is home to over 400 Adult Safe Hockey League (ASHL) teams, a multitude of youth programs, the Thirsty Penguin Grillhouse overlooking all rinks plus our sport store. We’re the proud Gold Award winner of the 2007 Toronto Sun Readers' Choice Award in the category of “Recreational Hockey Arena”.  Our people make the difference!  
Location/Facility Canlan Ice Sports - Etobicoke
Community Etobicoke
Province/State Ontario [ON]
Postal Code/Zip M9W4W1
Country Canada [CA]
Title Sports Store Clerk
Position Overview Under the direction of the Sports Store Supervisor, provide positive service and sales to all prospective customers in a friendly and timely manner in a clean and organized environment.
Primary Responsibilities CORE COMPETENCIES:

APPROPRIATE BEHAVIOUR:
(Integrity) Acting honestly with integrity, being productive, co-operative, accountable, responsible, flexible and positive.
-Proven work ethic, with utmost integrity.
-Shares complete and accurate information
-Adheres to policy & regulations.
-Meets personal commitments.
-Maintains confidentiality.
-Fairly represents organizations capabilities.

MAINTAINS PERSONAL STANDARDS:
Being concerned with personal well being, maintains standards of dress and hygiene
which align to Canlan guidelines.
-Dressed professionally as detailed in dress code policy.

ATTENDANCE, PUNCTUALITY AND TIMELINESS:
Achieves expectations with regards to schedules and is sensitive to the timeliness needs of others.
-Adheres to posted schedule.

CUSTOMER FOCUSED:
Knows & understands the needs of the customer (both internal & external). Puts a high
priority on Customer Satisfaction.
-Listens and empathizes with customers.
-Clarifies customers' needs.
-Confirms customer satisfaction.
-Takes initiative with customers to actively sell products and services.

SERVICE FOCUS:
Builds positive relationships with customers and fellow staff. Is responsive in dealing
with people. Displays a solid "service attitude".
-Participates in keeping all areas of the facility neat, tidy and safe at all times.

TEAMWORK:
Works within and contributes to the effectiveness of the facility / department team.
Respects differences, takes responsibility to help.
-Works effectively with others and independently.
-Assists in training of new employees.

COMMUNICATIONS:
Expresses ideas effectively in individual and group situations.
-Adaptable and able to communicate positively and effectively with customers, participants and
staff.
-Able to cross-promote other departments products and services where appropriate.

Manages Conflict:
-Ability to defuse emotionally charged situations and strives to create win / win outcomes.

Work Standards:
-Provides a high level of accuracy and detail.

ADAPTABLE & FLEXIBLE:
-Must be flexible to work irregular shifts (evenings and weekends).

UNDERSTANDS BUSINESS GOALS, PLANS & ORGANIZES:
-Ability to prioritise and multi task.

TECHNICAL SKILLS AND KNOWLEDGE:

SAFETY:
Provide Health and Safety Leadership:
-Is aware of the Facility Emergency Plan.
-Is aware of location of First Aid kit and Incident Reports.
-Reports any unsafe Health & Safety conditions.
-Is "WHMIS" and "Workplace Violence" trained.
-Is aware of the location of the Defibrillator is and how to use it.
-Is trained to level one safety standards.

TECHNICAL / FUNCTIONAL:.
-Execute and deliver initiatives in:
• Effective use of the ORION POS system and cash handling procedures.
• Tracks team / user group daily spending daily to determine what user groups are
using our Sports Stores.
-Has obtained skate sharpening skills and certification.
-Has strong / good cash handling skills.
-Has good product knowledge and attends product knowledge seminars (both facility and
vendor provided).
-Acknowledges customers upon their entry into the store.
-Comes out from behind the counter to the retail floor and talks with customers.
-Reports to Sports Store Mgr. all relative customer questions, suggestions or complaints.
-Monitor stock and ensure all inventory is kept clean and the shelves replenished as needed.
-Ensures store opening and closing procedures are followed (shift dependant).
-Receive, store and mechanize product following established procedures.

ENERGY & ENVIROMENTAL SENSITIVITY:
-Ensures consideration for best practices in energy use management and environmental
impact are employed.
Requirements -Willingness and ability to work flexible hours (evenings & weekends).
-Great communication skills.
-Thorough, organized, articulate and punctual.
-Neat in appearance and professional in attitude.
-Good basic hockey / skating knowledge.
-Previous cash handling experience.
-Demonstrated computer skills notably in “Word & Excel”.
-Minimum one year retail and / or customer service experience.

Please Note: This position requires a police background check and clearance with respect to persons working with and / or associating with youth and vulnerable persons.
Department Sports Store
Type of Employment Hourly - Regular Part Time/Casual
Progress Status Accepting Applications
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