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Title Customer Service Clerk
Job Number CK-159-12
Employee Group Non-Union
Department Clerks
Employment Status Full-Time Permanent
Position Overview As part of the Clerks Public Information Services team, the Customer Service Clerk is responsible for providing customer service to external and internal customers in the following areas:
• reception services with switchboard,
• centralized cashiering,
• clerks corporate records,
• off-site corporate records administration, and
• commissioning, vital statistics services e.g. marriage licenses, death registrations and other legislated requirements.
This position reports to the Manager of Council Services.
Responsibilities This position will respond to requests that arrive in-person, by phone or electronically for all of the above areas. The position will have a lead responsibility for procedural maintenance, training, recording and reporting related to one or more of the above areas. Other duties may include assisting with preparing Burlington new resident information packages, handling Clerks mail, web posting, souvenir sales, and clerical work as required by the Clerks department.
Requirements The successful applicant will have at least two years experience in customer service, cashiering, and reception. It is an asset to have knowledge of the Burlington community and experience with records, property tax, switchboard, and vital statistics roles. A high school diploma and knowledge of Microsoft office software, specifically Outlook, Word and Excel, are required. Knowledge of CLASS POS, AMANDA, ImageSite and web writing would be considered an asset.
This position requires speed and accuracy in handling all of the details while working in a multi-tasking, fast paced work environment, Additionally, the successful applicant must demonstrate exceptional public relations, organizational, teamwork and communication skills.
Job Description Click here
Posting Closing Date 12/3/2012
Open to Internals only
Salary Grade 6
Salary Range $40,190 to $50,238
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