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Title Customer Service Representative (1 year job rotation)
Job Number PB-150-12
Employee Group Non-Union
Department Planning & Building
Employment Status Contract/Job Rotation
Position Overview Reporting to the Supervisor of Licensing and Permit Administration, the Customer Service Representative is responsible for providing customer service to all internal and external customers of the Building area. Key areas of responsibility are customer service activities as well as co-ordination and provision of administrative services. This position also has responsibility for banking functions, business licensing, lottery licensing, liquor licensing, property reports, sign and pool permits, tracking of revenues and the permit entry process and records management.
Responsibilities
The Customer Service Representative is responsible for:
• Assisting customers in person and by telephone, fax and email
• Coordinating a wide range of administrative services including supporting senior staff involved in project management, meeting arrangements and minutes, typing of reports, correspondence, budget preparation, banking functions, account monitoring and central file management
• Training and providing administrative support to department staff in computerized applications, such as AMANDA
• Assists in the training of new staff in the department on administrative procedures.
Requirements The Customer Service Representative requires at least two years of related work experience and a high school diploma. Additionally, the successful applicant must demonstrate exceptional public relations, organizational, teamwork, and communication skills. Applicants must have solid experience Microsoft Outlook, Word and Excel software, AMANDA experience is a definite asset.
Job Description Click here
Posting Closing Date 11/15/2012
Open to Internals only
Salary Grade 6
Salary Range $40,190 to $50,238
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