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Title Service Location Greeter - White Rock (Permanent Full-Time)
Job ID 13MIS_248
Position Overview

BCAA has been recognized as one of Canada’s 50 Best Employers for 2012

 

BCAA's White Rock Service Location has an opening for a permanent full-time Service Location Greeter. As one of BCAA’s Member-facing team members, you are the first and last impression for every Member who enters and leaves our service locations. You support the financial growth of BCAA through the delivery of amazing Member experiences, every time. You enable BCAA to be the most trusted organization in British Columbia through positive brand impressions.

Key Responsibilities Include

Manage all incoming, waiting and departing Members

  • Welcomes all incoming Members and thanks all departing Members. Ensures departing Members have had all their needs fulfilled.
  • Directs Members to the first available and skilled team member
  • Proactive to manage all waiting Members to ensure an ideal waiting experience
  • Meets all prescribed BCAA and AAA/CAA Member experience standards

 

Promote BCAA products and services

  • Deepens Member relationships through promoting BCAA products and services to support the team’s financial targets
  • Handles and documents Member questions, concerns and feedback
  • Ensures that Members have all required information before speaking with another team member


Manage Member/customer accounts

  • Collects payments
  • Distributes product brochures, Member entitlement products such as maps, tour books and camp guides
  • Resolves Member concerns by following BCAA’s Member resolution standards and meeting BCAA and AAA/CAA Member satisfaction goals

 

Other duties as needed, such as:

  • Inventory ordering, reconciling and coordination
  • Support the coordination of BCAA special events such as trade show and on/off-site Member events
  • Ensures the service location’s waiting and retail areas meets BCAA’s Member experience standards
  • Administration duties, when co-workers are absent
Minimum Qualifications

Education:

  • Completion of Grade 12

 

Experience:

  • At least two years of experience in reception, greeting and/or administration related duties

 

Skills:

  • Strong written and verbal communication skills including telephone skills

  • Ability to work within a fast paced team environment. Demonstrated multi-tasking skills.

  • Proven judgment and decision making abilities

  • Ability to meet set customer satisfaction targets

  • Intermediate knowledge of MS Office Suite Products (Word, Excel, Outlook)

  • Frequent periods of sustained physical effort. Occasional lifting of event materials and equipment, between 5 and 25 lbs

 

Background Check:

  • Must successfully pass a background check, which may include a criminal, credit, and credential check.
     

Preferred Qualifications:

  • Super Host certification

  • Level 1 insurance agent license

  • Completion of Autoplan Essentials

  • Demonstrated excellence in geographical knowledge of North America with good map reading skills
Division CPCO
Job Status Regular Full Time (RFT)
Date Added 5/9/2013
Branch/ Location White Rock
City White Rock
State/Province British Columbia [BC]
Compensation & Benefits Overview

At BCAA, we offer competitive compensation packages and excellent career advancement opportunities. To find out more, ask the hiring managers during your interview.

 
PLEASE NOTE THAT THIS JOB POSTING WILL REMAIN OPEN UNTIL THE POSITION IS FILLED.  
 
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Did You Know: BCAA's Road Assist Fleet just celebrated it's 50th Anniversary?