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Title Claims Adjuster II
Job ID 14MIS_312
Position Overview
BCAA has been recognized as one of Canada’s 50 Best Employers for 2012 
BCAA's Claims department in Burnaby has an opening for a Regular Full-Time Claims Adjuster II. The Claims Adjuster 2 operates within Claims Performance Standards to Property and Casualty Insurance Claims (homeowners, recreational vehicle, classic car, travel accident benefits) primarily by telephone and determines if coverage is available for a loss within the insuring agreement, and then proceeds to settle or deny the claim. The scope of the position and the nature of the cases handled is determined by the Claims Characteristics Table accompanying the job description.
Key Responsibilities Include

Investigate and Adjust Claims

  • Advises insured of the rights and obligations in accordance with the policy and the appropriate Insurance Act. 
  • Maintains a professional working relationship with the insured.
  • Investigates the claim in order to determine if the policy will respond to the loss and investigates the legitimacy of the claim.
  • Interviews and/or takes statements from policyholders, claimants and witnesses.
  • Reviews information including, but not limited to, estimates, photos and/or videos of property damage, proof of ownership, hospital records, and other pertinent information required to fully substantiate the claim.
  • Receives and evaluates information to determine cost of loss.
  • Informs manager if claim exceeds authority limits, making recommendations where appropriate.
  • Sets and maintains appropriate reserves to maximum authority level.
  • Ensures Service Delivery Partners are working within prescribed standards.
  • Maintains updated, current and organized claims files in accordance with Claims Performance Standards.
Negotiate and Settle Claims:
  • Negotiates a fair and cost effective settlement with the insureds', claimants or claimant’s legal representative either directly or through the services of retained counsel.
  • Validates information, including but not limited to invoices and receipts.
  • Processes payments in accordance with BCAA best practices.
  • Assesses economic feasibility to pursue subrogation and proceeds where appropriate.
  • Arranges disposal of salvage arising from settled claims in accordance with departmental standards.
  • Periodically performs some responsibilities of Examiner 1.
General Responsibilities:
  • Remains current on industry knowledge and incorporates information as appropriate.
  • Participates in claims dispute resolution process as required.
  • Periodically receives call and opens claim file.
  • Carries out other related tasks and projects as assigned
Minimum Qualifications


  • Post-secondary training or business related courses, programs and/or licenses. CIP 30% complete and committed to CIP graduation
  • Experience: Minimum 4 years in a claims environment
  • Technical: MS Office
  • Excellent analytical skills
  • Ability to handle irate people and stressful situations
  • Demonstrated ability to adapt and be flexible to changing business needs
  • Excellent listening skills
  • Troubleshooting methodologies
  • Excellent oral and written communication skills
  • Demonstrated ability to meet deadlines
  • Ability to work both independently and with other team members
  • Demonstrated ability to be proactive when dealing with issues and challenges
  • Excellent analytical and troubleshooting skills
  • Excellent multi-tasking and organizational skills
  • Second language
Division CIO
Job Status Regular Full Time (RFT)
Branch/ Location Head Office (Burnaby)
City Burnaby
Compensation & Benefits Overview

At BCAA, we offer competitive compensation packages and excellent career advancement opportunities. To find out more, ask the hiring managers during your interview.

Did You Know: BCAA's Road Assist Fleet just celebrated it's 50th Anniversary?
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