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Title Insurance Sales Assistant II - Richmond (Permanent Full-Time)
Job ID 13I_249
Position Overview
BCAA has been recognized as one of Canada’s 50 Best Employers for 2012
 

BCAA's Richmond Service Location has an opening for a permanent full-time Insurance Sales Assistant II.  As one of BCAA’s Member experience enablers, you provide administrative support for our service location insurance operations. You support the service location’s delivery of amazing Member experiences and growth of the insurance business in order that BCAA be the most trusted organization in British Columbia.

Key Responsibilities Include

Sales support of new and renewing home insurance business

  • Quality checking insurance files to ensure accuracy
  • Coordinate home inspections and receipt/review of photos
  • Manage abeyance activities
  • Issue binders
  • Accounts receivables and payables
  • Document management such as retention and scanning
  • Coordinate home insurance appointments with insurance advisors
  • Collaborate with BCAA or other supplier’s Underwriters
  • Answer inbound telephone calls – home insurance questions and concerns
  • Support team members to achieve financial growth targets
  • Meet BCAA, CAA/AAA and Insurance Council of BC’s standards, practices and policies for compliance, Underwriting and Member satisfaction to limit errors and omissions
  • Meets all required processing standards for storage, retrieval, confidentiality, accuracy and timeliness

 

General administrative support for the service location, such as

  • Back up for administrative and greeting functions when co-workers are absent
  • Support coordination of BCAA special events such as trade show and on/off-site Member events
  • Manage office supplies
  • Answer general inbound telephone calls – questions and concerns 

 

Acquires and maintains industry, product and systems knowledge

  • Active learning: Keeps up to date with industry knowledge and competitor’s product offerings
  • Maintains working knowledge of all BCAA Membership and personal insurance lines manuals, best practices, standards, policies and systems
  • Attends required BCAA and industry training courses
  • Maintains annual insurance licensing requirements

 

Other duties as needed, such as

  • Quality control and accounts receivables of non-home insurance documents such as auto and travel insurance
  • Back up when insurance advisors are absent or when short-staffed
Minimum Qualifications

Education:

  • Completion of Grade 12
  • Level 2 general insurance licence

     

    Experience:

    • At least two years experience in a retail insurance environment

     

    Skills:

    • In-depth knowledge of home insurance
    • Strong written and verbal communication skills including telephone skills
    • Ability to work within a fast paced team environment. Demonstrated multi-tasking skills.
    • Proven judgment and decision making abilities
    • Demonstrated quality control experience with limited errors and omissions
    • Ability to meet set sales, retention and customer satisfaction targets
    • Intermediate knowledge of MS Office Suite Products (Word, Excel, Outlook)   
     
    Background Check:
    • Must successfully pass a background check, which may include a criminal, credit, and credential check.

     

    Preferred Qualifications: 

    • Completion of Autoplan Essentials
    • Limited history of Errors & Omissions. Be in good standing with the Insurance Council of BC
    Job Status Regular Full Time (RFT)
    Date Added 5/10/2013
    Branch/ Location Richmond
    City Richmond
    State/Province British Columbia [BC]
    Compensation & Benefits Overview

    At BCAA, we offer competitive compensation packages and excellent career advancement opportunities. To find out more, ask the hiring managers during your interview.

     
    PLEASE NOTE THAT THIS JOB POSTING WILL REMAIN OPEN UNTIL THE POSITION IS FILLED.
     
    BEFORE APPLYING FOR A POSITION, CLICK ON THE VIEW JOBS SECTION TO ENSURE THIS POSTING IS ACTIVE.

     

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