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Title Service Centre Administrative Agent - Surrey (Temporary Part-Time)
Job ID 13MISU_137
Position Overview

BCAA has been recognized as one of Canada’s 50 Best Employers for 2012!
 
BCAA's Surrey Service Centre is recruiting for a temporary part-time (20 hours or more per week) Service Centre Administrative Agent.   As one of BCAA’s Member experience enablers, this position will provide accounting, administrative and clerical support for our service centre operations, and will support the service centre’s delivery of amazing Member experiences and growth of the Membership and Insurance business in order that BCAA be the most trusted organization in British Columbia.
Key Responsibilities Include

Accounting support:

  • Cash and credit card reconciliations and reporting
  • POS receipt and ICBC batching
  • Accounts receivables and payables
  • Cheque reconciliations
  • Petty cash
  • Meets all required BCAA and supplier audit standards

 

Answer inbound telephone calls:

  • Handle inbound calls within prescribed standards
  • Answer Member enquiries, concerns and direct calls to the appropriate team member when needed
  • Meet BCAA and CAA/AAA Member satisfaction standards

Serialized and non-serialized Inventory management, such as:

  • ICBC plates, decals and permits
  • International driving permits
  • Member and team member promotional items such as gift cards
  • Member entitlement products such as maps, tour books and camp guides

General clerical functions, such as

  • Team scheduling and time entry
  • Record retention such as document scanning
  • Manage office supplies
  • Mail sorting and distribution
  • Set up and take down of promotional materials and equipment during specified sales campaigns and on/off-site BCAA special events
  • Meets all required processing standards for storage, retrieval, confidentiality, accuracy and timeliness

Other duties as needed, such as:

  • Support the coordination of BCAA special events such as trade show and on/off-site Member events
  • Ensures the service centre’s waiting and retail areas meets BCAA’s Member experience standards
  • Greeting and reception duties, when co-workers are absent (welcoming incoming Members and thanking departing Members)
Minimum Qualifications

Education:

  • Completion of Grade 12 and 6 to 12 months of post secondary education
 
Experience:
  • At least two years experience in accounting and administration and at least 6 months of direct experience with cash reconciliation and reporting
 
Skills:
  • Strong written and verbal communication skills including telephone skills
  • Intermediate knowledge of MS Office Suite Products (Word, Excel, Outlook)
  • Occasional lifting of 5 to 25 lbs
 
Background Check:
  • Must successfully pass a background check, which may include a criminal, credit, and credential check.
 
Preferred Qualifications:
  • Level 1 insurance agent license
  • Completion of Autoplan Essentials
Division CPCO
Job Status Temp Part Time (TPT+)
Branch/ Location Surrey
City Surrey
State/Province British Columbia [BC]
Compensation & Benefits Overview
At BCAA, we offer competitive compensation packages and excellent career advancement opportunities. To find out more, ask the hiring managers during your interview.
 
PLEASE NOTE THAT THIS JOB POSTING WILL REMAIN OPEN UNTIL THE POSITION IS FILLED.  
 
BEFORE APPLYING FOR A POSITION, CLICK ON THE VIEW JOBS SECTION TO ENSURE THIS POSTING IS ACTIVE.
 
Did you know: "The Canadian Public Relations Society, at its annual conference held this year in Saint John, has just announced its national awards of excellence – and BCAA is among the recipients! BCAA won top marks and a Silver Award of Excellence in the Advocacy and Social Marketing category for the 2010 Dry Grad Video Challenge."
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