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Title Contact Centre Associate Student (Temporary Part-Time)
Job ID 13I_151/152/153
Position Overview
BCAA's Customer Contact Centre has three openings for temporary part-time (less than 20 hours per week for 12 months assignment) Contact Centre Associate Students.  While working at BCAA’s Customer Contact Centre (CCC), you are a source of positive brand impressions to all BCAA Members.  You create long lasting relationships with our Members by continuously driving revenue growth through consultative selling to support BCAA to be the most trusted organization in British Columbia.The successful candidates will:
 
  • provide excellent customer service over the phone
  • sell BCAA Membership, retail products,making hotel and car reservations, and providing auto travel counseling and information
  • be involved with tasks such as updating databases with changed contact information, processing the returned mail and other ad-hoc administrative functions.
Key Responsibilities Include

You are a caring sales and service professional who is dedicated to offering amazing Member experiences through the consultative sales of BCAA approved insurance and membership products. Within a telephone and web-based contact centre environment, you create long lasting Member relationships through the following:

 

  • Sell BCAA Products & Services to agreed levels
  • Meet and exceed Voice of the Customer Survey targets
  • Actively support Customer Management Principles through utilization of customer data

Minimum Qualifications

Education:

  • High school diploma and current enrollment in a Post-Secondary Educational Institution

 

Experience:

  • 3-6 months experience in a Sales & Service environment  

 

Skills:

  • Must have intermediate PC skills in a Windows environment
  • Must be willing to complete selected In House Training Sales & Product Training
  • Strong interpersonal/communication skills

 

Background Check:

  • Must successfully pass a background check, which may include a criminal, credit, and credential check.

 

Preferred Qualifications:

  • 1 year experience in a Sales & Service environment
  • Preference given to candidates with previous Contact Centre experience
Division CPCO
Job Status Temp Part Time (TPT-)
Date Added 2/20/2013
Branch/ Location Customer Contact Centre (Burnaby)
City Burnaby
Compensation & Benefits Overview At BCAA, we offer competitive compensation packages and excellent career advancement opportunities. To find out more, ask the hiring managers during your interview.
 
PLEASE NOTE THAT THIS JOB POSTING WILL REMAIN OPEN UNTIL THE POSITION IS FILLED.
 
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Did You Know: BCAA Member or not, cyclists can call BCAA Road Assist for help. BCAA’s roadside assistance available to all B.C. cyclists for 2012 Bike To Work Week and Bike Month!
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