||Contact Centre Associate Student (Temporary Part-Time)
BCAA's Customer Contact Centre has three openings for temporary part-time (less than 20 hours per week for 12 months assignment) Contact Centre Associate Students. While working at BCAA’s Customer Contact Centre (CCC), you are a source of positive brand impressions to all BCAA Members. You create long lasting relationships with our Members by continuously driving revenue growth through consultative selling to support BCAA to be the most trusted organization in British Columbia.The successful candidates will:
- provide excellent customer service over the phone
- sell BCAA Membership, retail products,making hotel and car reservations, and providing auto travel counseling and information
- be involved with tasks such as updating databases with changed contact information, processing the returned mail and other ad-hoc administrative functions.
|Key Responsibilities Include
You are a caring sales and service professional who is dedicated to offering amazing Member experiences through the consultative sales of BCAA approved insurance and membership products. Within a telephone and web-based contact centre environment, you create long lasting Member relationships through the following:
Sell BCAA Products & Services to agreed levels
Meet and exceed Voice of the Customer Survey targets
Actively support Customer Management Principles through utilization of customer data
Must have intermediate PC skills in a Windows environment
Must be willing to complete selected In House Training Sales & Product Training
Strong interpersonal/communication skills
Must successfully pass a background check, which may include a criminal, credit, and credential check.
- 1 year experience in a Sales & Service environment
- Preference given to candidates with previous Contact Centre experience
||Temp Part Time (TPT-)
||Customer Contact Centre (Burnaby)
|Compensation & Benefits Overview
||At BCAA, we offer competitive compensation packages and excellent career advancement opportunities. To find out more, ask the hiring managers during your interview.
PLEASE NOTE THAT THIS JOB POSTING WILL REMAIN OPEN UNTIL THE POSITION IS FILLED.
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