| Title |
Customer Experience Representative |
| Job ID |
CER_CANDPOOL |
| Position Overview |
- Are you able to work in a 24/7 shift-work environment?
- Are you available to work in the evenings, weekends and holidays?
If you said yes to the above, then this might be a great career opportunity for you!!! Our Road Assist Contact Centre is a 24/7 operation that supports the needs of BCAA members throughout the province of British Columbia. Currently, our Road Assist Department is accepting applicants for four Temporary Part-Time (20 or more hours per week for 5 months from May 2013 to September 2013) Customer Experience Representatives. The successful candidate will be required to work a variety of shifts, including evenings, weekends and holidays. Reporting to the Manager, Member Experience, the incumbent will be responsible for delivering BCAA Roadside Assistance benefits and solving member mobility situations or needs, assisting members through the sales and renewal process, and presenting upgrade options based on specific member situational needs. Additionally, the position is instrumental in supporting the brand through lead generation focus for other BCAA products such as insurance and travel. In addition to a resume, candidates must present a cover letter that demonstrates and exemplifies the following: continious learning, customer service experience, and technology & phone communication skills. |
| Key Responsibilities Include |
- Operational Effectiveness
- Provides Customer Service through the application of BCAA’s Customer Centric Principles
- Supporting BCAA Customer Brand by responding to additional BCAA product inquiries
- Supports the RACC team objectives and assists in CSR training
|
| Minimum Qualifications |
Education: Experience: - One year previous customer relationship experience in a sales and service environment
Skills: - Minimum keyboarding skills of 35 wpm and 5,000 keystrokes per hour
- Availability and flexibility to work a variety of shift combinations in a 24/7 operation
- Strong proven telephone communication skills
- Demonstrated problem solving and decision making skills
- Ability to work as a team member in a team environment
- Intermediate PC skills
- Demonstrated active listening skills
- Demonstrated multi-tasking abilities
Background Check: Must successfully pass a background check, which may include a criminal, credit, and credential check.
Preferred Qualifications: - Geographical knowledge of British Columbia
- Demonstrated ability to learn proprietary computer programs
- Demonstrated ability to generate product leads or sales based on customer centric principles
- Contact Centre experience
- One year post-secondary education
|
| Functional Area |
Customer Support |
| Job Status |
Temp Part Time (TPT+) |
| Branch/ Location |
Road Assist Contact Centre (Burnaby) |
| City |
Burnaby |
| State/Province |
British Columbia [BC] |
| Compensation & Benefits Overview |
At BCAA, we offer competitive compensation packages and excellent career advancement opportunities. To find out more, ask the hiring managers during your interview. PLEASE NOTE THAT THIS JOB POSTING WILL REMAIN OPEN UNTIL THE POSITION IS FILLED. BEFORE APPLYING FOR A POSITION, CLICK ON THE VIEW JOBS SECTION TO ENSURE THIS POSTING IS ACTIVE. Did You Know: BCAA provides four hours of paid time off through the new BCAA Volunteer Program to help the charity of your choice? |
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