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Title Manager, Service Location (Regular Full-Time)
Job ID 13M_309
Position Overview
BCAA has been recognized as one of Canada’s 50 Best Employers for 2012
 
BCAA's Kamloops Service Location is hiring a regular full-time Manager, Service Location.  This position is responsible for leading and managing sales team members to support BCAA to become the most trusted organization in British Columbia. You will lead your team to deliver sustainable, profitable top line growth powered by a productive, professional and engaged member focused team that provides amazing Member experiences.  With the support of either a Manager, Member Experience or Team Lead, under the direction of the Director, Member Experience and Sales, you will lead the daily operations of a Membership based Insurance agency.
Key Responsibilities Include
Leadership
Lead and develop a team through coaching, career development, succession planning and communication.More specifically,
  • Builds a talented team through consistent and disciplined coaching to deepen Member relationships
  • Effectively communicates and aligns the location’s activities with the corporate strategy
  • Sets clear expectations and holds team members accountable  
 
Member experience delivery
Consistently meet or exceed established Member experience standards and BCAA/CAA metrics within the location. Lead with a one-team approach across all Member-facing channels (in-person, phone and web) to provide a seamless Member experience during all types of Member conversations.
 
Sales growth
Meet or exceed established sales growth targets through effective business planning and execution of plans. This includes the acquisition of new Insurance and Membership business and retention of current business.
 
Productivity
Optimize productivity and staffing levels within the location. With the support of BCAA systems and tools, adhere to processes and standards. Implement business transformation solutions and other changes as required.
 
Engagement/work environment
Maintain a high-energy, effective sales and service work environment with a highly engaged and productive sales team. Recruit and retain skilled team members. This is demonstrated through consistency in recognizing team members, enthusiastic support of corporate campaigns, developmental and succession planning and injection of positive energy and fun into the workplace.
 
Disciplined risk management
Ensure the location’s operation, document processing and Member conversations are in compliance with corporate standards. Fortify the team’s disciplined risk management practices through continuous development of team members.
  • If you are the supervisory level 3 for the service location, you are also responsible to the Insurance Council of BC for the activities of this location and to ensure that your team meets all regulatory requirements in relation to the sale of insurance products. Daily responsibilities for checking documents and inventory does not necessarily fall to the level 3 individual, but this responsibility still remains with the management team to designate as they see fit.
 
Community impact
Increase the profile of the BCAA brand in the community. In collaboration with Marketing and other BCAA internal partners, engage in activities that decrease the team’s carbon footprint, participate in BCAA sponsored events with the Road Safety Foundation, and corporate sponsored charities.
Minimum Qualifications

Education:

  • University degree preferably in marketing or business and a minimum four years of experience at a supervisory or management level in a sales environment (or an equivalent combination of education and experience)

 

Experience:

  • Demonstrated sales coaching, leadership and business building
  • Demonstrated experience with recruitment, selection and succession planning
  • Proven ability to manage employee performance and change management
 
Skills:
  • Proven organizational, time management and multi-tasking skills
  • Excellent verbal and written communication skills in person and over the phone
  • Proven attention to detail, analytical, problem solving and conflict resolution skills
  • Intermediate knowledge of MS Office Suite products
 
Background Check:
  • Must successfully pass a background check, which may include a criminal, credit, and credential check.

 

Preferred Qualifications:
  • Experience with supervising an Insurance Agency
  • Level 3 licensed insurance agent or completion of CAIB 1, 2, 3 and 4
  • Completion of Autoplan Essentials
Job Status Regular Full Time (RFT)
Date Added 6/24/2013
Branch/ Location Kamloops
City Kamloops
State/Province British Columbia [BC]
Compensation & Benefits Overview
At BCAA, we offer competitive compensation packages and excellent career advancement opportunities. To find out more, ask the hiring managers during your interview.
 
PLEASE NOTE THAT THIS JOB POSTING WILL REMAIN OPEN UNTIL THE POSITION IS FILLED.
 
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