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Industry Insurance
Address Newmarket
Title Insurance Customer Service Representative
Job ID jficsr14
Email Address
Position Overview  
Ø If you are looking to work for a dynamic, progressive company with a great compensation structure with an opportunity for growth, please send resume to This position offers a very competitive salary as well as a quarterly bonus and full benefits.
  • Providing continuing (including post sales) customer service to new and existing clients, for the creation and renewal of policy documents and providing advice on policy changes
  • Responding quickly and accurately to product questions by maintaining full knowledge of features and benefits of products and services and seeking proactively, to stay informed of program changes
  • Handling portfolio of small-medium commercial and personal lines accounts
  • Reviewing coverage(s) and recommending changes as necessary
  • Ensuring the identified Key Performance Indicators (KPI’s) are met on a regular basis
  • Attending and actively participating in all required training programs.
·         Minimum 2 years customer service experience in the insurance industry, and must hold a RIBO or OTL license
·         Minimum high school diploma or equivalent work experience is required.
·         Comfortable working in a fast-paced environment
·         Excellent interpersonal, communication and presentation skills
·         Competent keyboarding, data entry and typing speed
·         Ability to deal with clients/customers in a friendly and professional manner.
·         Strong multi-tasking skills: speaking with the customer while researching information.
·         Flexibility in working hours is essential and punctuality is a must
Job Status Full Time Regular
Category Customer Service
Yrs Experience 2-3 year
State/Province Ontario [ON]
City Toronto
Greater Toronto Area
Greater Toronto
Compensation & Benefits Overview Full Benefits
Compensation - Annual $40,000 - $47,000
Bonus Structure quarterly bonus
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