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Organization Overview Come work for one of Canada's "50 best Managed company". 4Refuel, Canada’s leading and largest Fuel Management Company continues to grow rapidly and as a result, we are searching for a quality Operations Supervisor interested in a career opportunity. This is an excellent opportunity for the right individual, with high potential to grow with the company.
City Calgary
State/Province Alberta [AB]
Title Operations Supervisor - Calgary
Job ID 310
Position Overview What you will do:
•Coordinate and schedule the rotation of corporate vehicles throughout the assigned areas, as business volume requires. Ongoing review of routes for corporate units to improve efficiency and utilization.
•Schedule shifts to ensure customers obtain superior service while adhering to Hours of Service legislation.
•Respond to enquiries/requests from regional offices concerning such areas data entry, fuel controls, collections and operations/compliance.
•Provide technical and mechanical repair and assistance 24/7 on call, and day-to-day problem solving and emergency response. Assist in servicing existing or new clients if required and liaise with operations staff and CRP’s to improve client service and route efficiency.
•Manage, coordinate and report all emergency situations by determining nature of the incident, ensuring the safety and security of the truck and load, contacting emergency service, and organizing repairs and replacement equipment.
•Schedule the maintenance of tanks and chassis as per the company’s PM Program to minimize vehicle breakdowns and keep repair costs to a minimum, without compromising customer service standards. Coordinate strategic location of all backup equipment in the event of equipment breakdown.
•Conduct Certified Refuelling Professional (CRP) assessments on a scheduled and unannounced basis to ensure operators are working in accordance with internal, provincial, and federal safety standards and regulations.
•Supervises staff including: progressive discipline, hiring, terminations, evaluations, and staff coaching.
•Recommend any required changes in operating procedures to the Operation Manager.
•Act as the primary operations contact for customers, you will approve delivery within the area of accountability and assign the delivery personnel. Interact with customers regarding service issues and rectifies on a timely basis.
Requirements What you would bring:
Education Requirements: Preferred post secondary education in logistics program OR a combination of education and relevant work experience. Class 1Q License with clean 3 year abstract. Obtain all necessary certifications and accreditations as required. Professional training in operating a commercial vehicle. Training in Emergency Spill Response, Safety and Compliance. Intermediate Microsoft Office Skills

Work Experience: Experience in an environment where there is minimal supervision. Two years previous management and supervisory experience required. Have worked as an AZ/DZ or Class 1/3 Driver, dispatch experience also an asset. Past experience providing superb customer service preferably in the transportation industry. Understanding of fleet operations and maintenance programs required.

Skills/Abilities Required: Able to work all shifts and handle physically demanding work. Willing to work extended, flexible hours, and be accessible 24/7 for emergency situations. Capable of driving up to 250 km on a daily basis, at times in heavy traffic and capable of lifting up to 100 lbs. Previous refuelling experience a strong asset. 25 years of age or older.

Excellent interpersonal, communication skills, demonstrates honesty and integrity in all relationships. A self-manager, with good problem solving skills; ability to multi task, with a sense of urgency to make important decision quickly and effectively. Attention to detail, while completing monthly reports accurately within time restrictions. Ability to supervise, lead and coach employees effectively, while providing support and motivation for their success. Maintain professionalism in stressful situations, ability to multi-task, excellent time management skills and ability to work in a fast paced environment. Computer skills required.

Functional Area Operations
Job Status Full Time Regular
Date Added 12/5/2012
Compensation & Benefits Overview What we offer: Base Salary + Annual Performance Based Bonus Comprehensive training program, ongoing personal development programs and company uniforms. Full Benefits for you and your family – Medical and Dental.
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