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Organization Overview 4Refuel Canada LP is one of North America’s fastest growing fuel logistics companies. We manage nearly one billion litres of fuel per year and are currently growing at an annual rate of 26%. As Canada’s largest and most experienced mobile refueller, 4Refuel has dominated the direct-to-equipment market for over 15 years and ranks among the country’s largest fuel buyers. 4Refuel has been recognized as one of Canada’s “50 Best Managed Companies”¸ for two consecutive years.
City Oakville
State/Province Ontario [ON]
Title Dispatcher
Job ID 346
Position Overview The role of the Dispatcher is to perform the responsibilities listed below in a positive and professional manner under the guidelines of Total Quality Management (TQM). To ensure, through teamwork, that your efforts are focused on maximizing the efficiency of these functions, while meeting the needs and expectations of both our external and internal clients.
The candidate that fills this position will be required to work from 9:00am - 6:00pm, Monday to Friday.
Responsibilities
  • Maintain and improve the high quality of service 4Refuel has developed by ensuring safe, timely and cost effective delivery to our clients, coordinating with our team of operators and Operations department
  • Utilize the dispatch/routing/CRM software available to reference conversations with clients, their site locations, equipment and refuelling requirements
  • Planning and organizing of call-in deliveries and dispatch accordingly
  • Receive updates and provide details to Operations and Sales teams on scheduled client changes
  • Receive and process COD delivery requests and authorize credit card as required
  • Maintain communication with the client throughout the duration of their fuelling requirement, communicating both positive and negative occurrences
  • Keep the Operations team and the Territory managers updated on significant issues; report any non-service issues as they happen to appropriate parties
  • Provide assistance and direction to operators regarding routes, equipment utilization, TouchPC troubleshooting and client's requirements
  • Problem solve as issues arise, working with Operations, Sales and/or Administration in order to resolve
  • Maintain an excellent relationship with clients, operators and other employees
  • Daily data entry into computerized program for operator's payroll
  • Daily collection and review of delivery data (route envelopes) from assigned Drivers; check for discrepancies and corrections and advise to appropriate internal departments; provide copies CRP errors to Central Services Supervisor
  • Liaise with the Data Entry department to solve billing issues, including client related charges, supplier/pickup entries, outstanding cash/credit card deliveries
  • Handling of the weekly franchisee loss control paperwork, including entering into tracking spreadsheet, submitting to Head Office and filing at the Regional Office
  • Assist in various projects with the both the Supervisor and Manager of the Central Operations Services department, as needed
  • Provide support to Operations staff after hours and on weekends via Blackberry, as needed
  • Develop and maintain an on-going self-improvement program
  • Perform other related duties as assigned
Requirements
Education Requirements:
  • Minimum Grade 12 Diploma or graduation from a recognized Business Administration course
  • Post secondary education in a logistics program and/or combined industry experience is desirable
  • Training in Emergency Spill Response and Safety & Compliance would be an asset
 
Work Experience:
  • Minimum of 5 years appropriate job experience
  • Previous experience with a high-paced call centre/customer service/dispatch team is required
  • Logistics/distribution industry experience desirable
  • Experience handling Dispatch/Routing software
 
Skills/Abilities Required:
  • Strong interpersonal and communication skills dealing with both external customers and with internal customers at all levels of an organization
  • Ability to multi-task and work under the stress of the needs of varied client/internal issues; it is vital to maintain composure in high activity situations
  • Strong attention to detail and organization skills
  • Must be self-motivated and also have the ability to motivate and direct Operators
  • Ability to work in a team environment
  • Intermediate to advanced skills in MS Word, Excel, Streets & Trips/Mappoint
  • Knowledge of a variety of communication devices, i.e.:  Blackberry, Cellular, 2-Way telephone devices and email
  • Strong knowledge of Canadian geography, truck/trailer equipment and GPS tracking
  • Possess good phone mannerism
  • English language proficiency (verbal/written); French bilingual would be an asset
  • Accessible 24/7 to handle coverage or emergency situations
  • Availability to work on-call (via phone) on a rotating basis with other dispatchers (approximately 1 weekend per month)
Functional Area Operations
Job Status Full Time Regular
Date Added 4/3/2013
Compensation & Benefits Overview
  • Competitive annual salary
  • Annual bonus eligibility
  • Paid Vacation
  • Benefits: Medical, Dental and Vision
  • Employee Family Assitance Program (EFAP)
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